Return & Refund Policy

OVERVIEW

At Takrime Cart, we are committed to providing our customers with high-quality smartphones and excellent service. This Return and Refund Policy outlines the terms and conditions for returns and refunds for products purchased from our store.

RETURN ELIGIBILITY

Dead on Arrival (DOA) Products Only

We accept returns ONLY for products that are Dead on Arrival (DOA). A product is considered DOA if:

• The device does not power on despite proper charging attempts
• The device shows no signs of life or functionality upon first use
• The device has obvious manufacturing defects that prevent normal operation
• The device cannot be activated or initialized due to hardware failure

Important Conditions:

• Time Limit: DOA claims must be reported within 48 hours of purchase
• Original Packaging: Product must be returned in original packaging with all accessories
• Proof of Purchase: Valid receipt or invoice must be provided
• Inspection Required: All returned items will be inspected to verify DOA status

WHAT IS NOT ELIGIBLE FOR RETURN

The following situations are NOT eligible for return:

• Change of mind or preference
• Cosmetic damage after purchase
• Water damage or physical damage caused by user
• Software-related issues that can be resolved through troubleshooting
• Compatibility issues with networks or accessories
• Normal wear and tear
• Devices damaged due to misuse or negligence
• Products purchased more than 48 hours ago (unless DOA)

RETURN PROCESS

Step 1: Contact Us

• Phone: 0799978270
• Time Frame: Contact within 48 hours of purchase
• Information Required:
  • Order number or receipt
  • Device model and purchase date
  • Detailed description of the issue

Step 2: Return Authorization

• Our team will verify your purchase and assess DOA eligibility
• If approved, you will receive return authorization and instructions
• Unauthorized returns will not be accepted

REFUND POLICY

Approved DOA Returns:

• Full Refund: 100% refund of purchase price for confirmed DOA devices
• Processing Time: 3-5 business days after inspection
• Refund Method:
  • Cash purchases: Cash refund
  • Mobile money: Refund to original payment method
  • Bank transfer: Refund to provided bank account

Exchange Option:

• Customers may choose to exchange DOA device for identical model (subject to availability)
• Exchange processing takes 1-2 business days
• No additional charges for exchanges

INSPECTION PROCESS

All returned items undergo thorough inspection:

1. Physical Examination: Check for damage or misuse
2. Functionality Test: Verify DOA status
3. Authenticity Check: Confirm product legitimacy
4. Documentation: Record inspection findings

Important: If inspection reveals the device is not DOA or shows signs of user damage, the return will be declined and the device returned to customer.

REFURBISHED DEVICES

For Ex-UK (refurbished) devices:

• Same DOA return policy applies
• Cosmetic imperfections disclosed at time of sale are not grounds for return
• Functionality issues must be reported within 48 hours

CUSTOMER SUPPORT

For questions about returns or refunds:

Contact Information:

• Phone: 0799978270
• Location: 11th Street, Eastleigh
• Business Name: Takrime Cart

Before Contacting Us:

• Have your receipt/order number ready
• Describe the issue clearly
• Ensure you’re within the 48-hour return window

IMPORTANT NOTES

1. Warranty: This return policy does not affect manufacturer warranty rights
2. Shipping: Customer is responsible for safe transport of returned items to our store
3. Final Sale: All sales are final except for DOA products
4. Policy Changes: We reserve the right to modify this policy with notice
5. Disputes: Any disputes will be handled according to Kenyan consumer protection laws

CONSUMER RIGHTS

This policy complies with Kenyan consumer protection regulations. Customers retain all rights under applicable consumer protection laws.